As destination resorts and hotels begin to expand their openings, they’re stepping it up to make their guests feel confident and safe during their stay by putting extra safety procedures in place for covid. But not all have the same quality of service so it’s important to know what to ask before booking.
Whether you’re staying at a high-end resort, hotel, Airbnb or vacation rental. It’s important that you ask questions to ensure your safety as well as anyone else you might be traveling with depending on the level of safety you require. If you don’t have medical conditions, what feels safe for you may feel very different than for someone who does.
I also want to add that personally, on top of the enhanced protocols in place, I would suggest taking your own travel essentials like disinfectant wipes, sanitizers, slippers to walk around in, pillows, blankets, towels and sheets if you can for extra precautions.
Questions to ask
What are your cleaning/sanitation standards for the rooms?
This is the most important question to ask because you want to know how the rooms are being cleaned and not just cleaned, but also disinfected. There’s a difference.
Is your property in compliance with Airbnb’s enhanced cleaning initiative?
Airbnb’s enhanced cleaning initiative.
Is your rental property in compliance with enhanced covid guidelines and protocols? (Vacation rentals)
Vacation properties will vary but for VRBO, they’re cleaning and disinfecting guidelines for property owner’s is on their website.
What is your cleaning protocol for common areas?
You’ll want to double check that they’re also cleaning and disinfecting outside the room with CDC-approved products. Confirm that they will have their protocols posted and visible in the lobby for guests to see when they arrive.
Will employees be wearing a mask?
You’ll want to make sure everyone on staff is following procedures as well. This means wearing a mask that covers both their nose and mouth. Find out what their policy is if someone refuses to wear their mask and if there are areas around the hotel’s common areas that don’t require a mask.
Are employees being tested prior to starting their shift?
Verify if everyone on staff is being tested and what their policy is if someone tests covid positive. Are they also taking guest’s temperatures upon arrival?
These are things you’ll want to confirm. The last thing you want is to stay somewhere that has lenient covid policies.
Are you fully staffed or do you have a staff shortage?
With all the cut-backs in staff that took place when covid started, you want to find out if they are fully staffed. If they aren’t, it makes it very difficult to stay on top of quality and safety protocols to keep the facility clean and disinfected. It also results in poor customer service and attention to guests.
How are you handling the delivery of fresh towels and sheets?
You may not want anyone going in and out of your room during your stay (I know I wouldn’t!) so putting the “do not disturb” sign up would be ideal.
If that’s the case, you’ll want to find out how to get extra towels if you need them. Provided you didn’t pack your own. Can you get them non-contactless? Something to confirm.
How is breakfast being served?
During this time, the buffet style breakfast is probably going to be a no-go so as far as your morning breakfast goes, how is that being worked out?
Is there a restaurant on site with food options you would eat or are there healthy food options, markets and eateries nearby you could opt for? Keep this in mind for lunch and dinner too!
Personally, I like to make sure there’s a Whole Foods and vegan eateries nearby so I have plenty of options to choose from.
Do you have contactless check-in available?
Some options could be checking in through their app or over the phone versus in person where you would have to hand over your credit card, use their pen to sign or the germ infested pen to sign on the signature machine. Some apps even serve as your room key which would be ideal so these are things you’ll want to check on.
What is the nearest hospital or urgent care facility?
You’ll want to find out if there is a nearby hospital or urgent care just in case you might need it. The last thing you want is to have an emergency and you can’t get in anywhere because they’re at max capacity. I would opt for an urgent care center first if that’s the case to lessen the risk some.
You should be able to find the answers to most of these questions by searching the hotel/resort or property’s website or you can just call and ask for the details. If you speak with someone who is unsure, ask to speak with a manager.
It’s important that you know what protocols are in place so that you feel safe during your stay away from home – Not just during the pandemic but for all future travels post-covid-19. Covid or no covid, I feel this is something to make a permanent part of your travel repertoire because you just never know what you’re walking into.
If you have tips of your own you’d like to share, please share them in the comments below! xo